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FAQs

Customer Help

1. How long do I have to return an item?

We offer a 30-day return policy. You can return your unused and unworn items within 30 days from the date of delivery for a refund or exchange.

2. What are the conditions for returning an item?

To be eligible for a return:

  • The item must be unused, in original condition, and in the original packaging.

  • All tags and labels must still be attached.

  • The return must be initiated within 30 days from the delivery date.

3. How do I initiate a return?

To initiate a return, simply contact our Customer Support team at contact@sandrabags.com with your order details. We will guide you through the return process and provide you with the necessary instructions.

4. Do I need to pay for return shipping?

Yes, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your returned item reaches us safely.

5. Can I get a full refund for my return?

Refunds are issued once the returned item is inspected and meets the required criteria:

  • Refund amount will be the product price minus any restocking fees (if applicable).

  • Restocking Fee: For non-defective items, a 10% restocking fee will be applied.

  • Shipping Charges: Original shipping charges are non-refundable.

6. What if I received a defective or damaged item?

If your item is defective or damaged, please contact us immediately. We will:

  • Request photographic evidence of the damage.

  • Arrange a replacement or refund, and we will cover the return shipping costs for damaged items.

7. Can I exchange an item?

We currently do not offer direct exchanges. If you’d like a different item, please return the original item for a refund and place a new order for the replacement item.

8. Can I return custom-made or personalized products?

Unfortunately, custom-made or personalized products are not eligible for returns unless they are defective or damaged. If there’s an issue with your custom product, please reach out to our support team, and we will assist you.

9. How long does it take to process my refund?

Once we receive the returned item and inspect it, please allow up to 5 business days for the refund to be processed. Refunds will be issued to the original payment method. It may take a few additional business days for the refund to reflect in your account, depending on your payment provider.

10. I made a mistake with my order, can I cancel it?

If you realize that you’ve made an error with your order, please contact us immediately at support@sandrabags.com. If your order has not yet been processed or shipped, we will try to assist you with the cancellation or modifications.

11. Do you offer free returns?

At the moment, we do not offer free returns. Customers are responsible for return shipping costs unless the product is defective or damaged.

12. How do I contact Customer Support?

You can reach out to us via:

13. How do I track my return?

Once your return is shipped, we recommend using a trackable shipping service to ensure it reaches us safely. If you need any assistance with tracking your return, feel free to reach out to our Customer Support team.

14. What happens if my order is delayed or lost during shipping?

If your order is delayed or lost, we will work closely with our shipping partners to resolve the issue. Please note that we are not responsible for issues caused by customs or postal services, but we will make every effort to assist you in locating your package.

15. Can I cancel or modify my order after it’s been placed?

Once an order is placed, it begins processing quickly, and cancellations or modifications may not be possible. Please contact us immediately if you need assistance with this, and we will do our best to accommodate your request.

Need More Help?

If you have any further questions or need assistance, don’t hesitate to contact us at:

Customer Support:

We are here to help and ensure you have the best shopping experience with us!